There are many unsung heroes in skateboarding. Local legends who never made it outside of their towns, skatepark builders who cede individual credit for the greater good, rogue bartenders who turn a blind eye to underage drinking at #skate #events are among them. But there’s one member of the skateboard family who truly never receives any credit: the warehouse guy. Where would Nyjah Houston be if not for the guy who physically takes his skateboards and Monster Energy memorabilia, and ships the box to him? Looking for a plank to drill eight holes into?
To give a glimpse of the skateboard-brand stock world, we hit up our Canadian friends at Dime, so they could grant us access to their always reliable and always smiling warehouse manager, Bryan.
Tell us a bit about yourself Bryan. Where are you from? What was your upbringing like?
Hi, my name is Bryan. As Dime’s warehouse manager, I am a vital part of their supply chain process. I manage people, systems and make sure productivity targets are met. My goal is to make our customers happy. I love going out of my way to please strangers! I grew up in a small town called Kitchener, in Ontario, on a farm, as the only son of two very loving parents. My parents raised me to be a productive & happy person.
Did you always have a passion for stock? When did you first fall in love with packing boxes?
Growing up on a farm, I was always surrounded by little animals — cats, dogs, little chickens, & other meat products. Putting them in boxes really was a great source of pleasure for a young packer. Later, my love of packing evolved into packing more important things.
I believe the experience your customer receives when they order product from you should be flawless. If they ordered a size medium Dime Classic Tee, they should receive a medium size Dime Classic Tee. That is why I have developed the Dime Packaging Best Practices guide, as a tool that my team and I use to establish consistent packaging standards. By following these practices, I minimize cost and prevent delays, errors and damages. Failure to follow carton weight, size, or corrugated requirements could result in lost or damaged merchandise, delays, or additional charges and we’re not having any of that bullshit at Dime.
When did you move to Montreal? How did you come to work at Dime?
It was 2014, I was at a point in my life where I had to make some changes. Kitchener, being the hate crime capital of Canada, was a really negative environment and it forced me to make a choice. I moved to Montreal with my friend Jim, with hopes of a new beginning. We found our answer in the church [of Scientology]. I cannot overstate the value of Scientology’s teachings. We met the Dime guys at a “Cause of Suppression” class. They gave us a chance and hooked us up with entry level warehouse jobs at Dime. Through hard work and dedication, I climbed the corporate ladder and landed the warehouse manager position. Unfortunately, I had to fire Jim due to his alcoholism.Tweet